30% OFF SALE: Items purchased during this promotion are eligible for exchange or store credit only. Refunds are available on full-price items only. Final Sale items cannot be returned unless faulty.

Returns Policy 

At Chille, we pride ourselves on creating high-quality products designed to be loved for years to come. If something isn't quite right, we offer returns within 7 days of delivery, subject to the conditions below.

To request a return, please email hello@shopchille.com with your order number.

Return Eligibility

Items must be:

• Returned within 7 days of delivery.

• Unworn, unwashed, and unused.

• In original condition with tags attached.

• Returned in their original packaging.

We cannot accept returns for:

• Worn, damaged, or used items.

• Items without original packaging and tags.

• Underwear and intimates (for hygiene reasons).

• Items marked Final Sale (unless faulty).

Full-Price Items

Full-price items that meet our return guidelines are eligible for:

• Refund

• Store Credit

• Exchange (Australian customers only)

Refunds are issued to the original payment method, excluding shipping costs.

Sale Items

Items purchased during a sitewide promotion or with a discount are eligible for:

• Store Credit

• Exchange (Australian customers only)

Sale items are not eligible for refunds.

Store credits are issued for the value paid at the time of purchase, excluding shipping costs, and are valid for 3 years.

Final Sale Items

Items marked Final Sale cannot be returned, exchanged, or refunded unless deemed faulty under Australian Consumer Law.

Faulty or Damaged Items

In the unlikely event that you receive a faulty item, please email hello@shopchille.com within 7 days of receiving your order, including:

• Your order number

• A description of the fault

• Clear images of the issue

Our team will review your claim and work with you to resolve the matter as quickly as possible.

Pre-Order Items

Pre-order items that meet our return guidelines are eligible for return within 7 days of delivery and will be assessed in accordance with the policy above.

Return Shipping

• Return postage costs are the responsibility of the customer.

• We recommend using a tracked shipping service, as Chille cannot be held responsible for returns lost in transit.

• If requesting an exchange, return shipping must be paid before the exchanged item is dispatched.

Processing Time

Once your return has been received, please allow 5–7 business days for processing. We will notify you via email once your return has been assessed and approved.