At Chille, we pride ourselves on providing our customers with high-quality products that they can enjoy for years to come. However, we understand that sometimes a product may not meet your expectations.
Please follow the below guidelines to ensure a smooth and seamless return process:
Request a return by emailing us at firstname.lastname@example.org within 7 days of your purchase. Please make sure to include your order number. For incorrectly ordered items or wrong size selection, we are happy to offer an exchange or store credit. Store credits are issued for the value of the item at the time of the return, excluding any shipping costs paid. Credits are valid for 3 years and are not redeemable for cash.
Please note: For hygiene reasons, we do not accept returns on underwear. At Chille - your health and comfort are our top priorities, and this policy ensures that every piece you receive is brand new, unworn, and of the highest quality. If you have any questions about sizing or fit, our friendly customer support team is here to assist you. For faulty or damaged goods, please refer to the below policy.
In the rare event that you receive a faulty item, please email us within 5 days of receiving your order with images and information of the fault so we can resolve it for you as soon as possible.
Please note that return postage costs are not covered by Chillé. We highly recommend sending your return with tracking information to ensure we receive your item. We can't be held liable for returns lost in transit. If requesting an exchange, return shipping is the responsibility of the customer and will need to be paid prior to the exchanged item being sent.
Once received your return will be processed within 5-7 business days. Once your return has been approved, we will email you with confirmation.
We are unable to accept returns on the below:
- Worn, damaged or used items.
- Items without their original packing and tags.
- Items purchased on sale.
- Items returned without a returns form.
- Change of mind purchases.
Final Sale Items:
All final sale items listed cannot be returned or exchanged unless faulty. Requests for refunds or exchanges will unfortunately, not be granted.
In the rare event that you receive a faulty item, please email us within 5 days of receiving your order with images and information of the fault so we can review and provide a store credit note.