Email us at hello@shopchille.com. We’d love to assist in any way we can!

We accept, Visa, Mastercard, American Express, Paypal, Apple Pay & Afterpay.

Afterpay is currently available to all Australia & New Zealand customers. Afterpay is a buy now, pay later payment solution that allows you to order online with us at any time and pay for it at a later date in 4 easy interest-free instalments.

Yes we do!

All orders are charged in AUD. Currency conversions are handled by your financial institution. Please contact your financial institution if you have any additional quesries.

Please allow 2-4 business days to process all orders. We can experience delays during new product launches and sales and will do our best to get your order out as quickly as possible! If it has been more than 5 business days, please contact us on hello@shopchille.com

We highly recommend you check your order carefully before it is placed. Unfortunately, we are unable to makes changes to your order once it is placed. If you have any additional questions, please contact us on hello@shopchille.com.

Once your order is processed, you will receive an email with your tracking number.

We use Australia Post for all orders, please see below for current shipping estimates:
Australia
Standard Shipping – 3-8 business days.
Express Shipping – 1-4 business days.

International
Standard Shipping – 9-25 business days.
Express Shipping – 8-15 business days.
Please note, these shipping times are out of our control, and we cannot be held liable for delayed shipping.

Oh no! We pride ourselves on our quality designs & products. However, sometimes human error can occur. Please email us within 5 days of receiving your order at hello@shopchille.com with images of the fault/ incorrect item so we can resolve it ASAP for you.

Yes! Ethical & sustainable manufacturing is very important to us here at Chillé! We do our very best to reduce our impact on the environment. Most of our collection is made from a Modal Blend Fabric which uses 10-20 times less water to produce than most other fabrics. Additionally, all our garments are packaged and shipped in 100% biodegradable, compostable bags. For more information, please refer to our sustainability page.

Lily wears a size XS and is 167cm tall.

Of course, you can email us at hello@shopchille.com. We also have a very comprehensive size chart which you can find here. If you are between sizes, we recommend sizing down if you want a tighter fit and sizing up if you want a looser fit.

You can find our return policy here.